Refund policy
Returns & Refund Policy
Returns & Exchanges
We do not accept returns or exchanges due to:
- change of mind
- incorrect size selection
- choosing the wrong color or design
- personal preferences
Please carefully review the size guide, measurements, product details, and images before placing your order. By placing an order, you are responsible for selecting the correct size and product options.
Personalized Products
Personalized or customized products are made specifically according to the customer's specifications and cannot be returned or exchanged.
Please carefully review all personalization details before placing your order. We are not responsible for errors in personalization details provided by the customer.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us within 7 days of delivery at:
Please include:
- your order number
- clear photos of the product
- a brief description of the issue
After reviewing your request, we may offer a replacement or refund at no additional cost.
Order Cancellations
Orders may only be canceled or modified before production begins.
Once an order has entered production, we may be unable to cancel or modify it.
European Union Customers
If you are located in the European Union, mandatory consumer rights continue to apply.
Where applicable, EU consumers may have a 14-day right of withdrawal for online purchases. This right does not apply to goods made to the consumer's specifications or clearly personalized where the applicable legal exception applies.
Nothing in this policy limits any mandatory consumer rights that apply under applicable law.
Refunds
If a refund is approved, it will be issued to the original payment method.
Banks and payment providers may take several business days to process the refund.
Contact
If you have any questions regarding your order, returns, or refunds, please contact us at: